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Online Banking Agreement

Home Personal Personal Online Banking Online Banking Agreement

Personal Online Banking Service Agreement

To sign up for Online Banking, please read the Agreement below and press I agree.

This Agreement describes your rights and obligations as a user of the Online Banking Services ("Services"). It also describes the rights and obligations of Farmers Savings Bank. Please read this Agreement carefully. By pressing the I Agree button below, you agree to comply with the terms and conditions of this Agreement.

Definitions

This Agreement applies to your use of Online Banking, Farmers Savings Bank Online Banking Service, which permits you to access your accounts with us via the Internet for services selected by you and agreed upon by us. This Agreement applies to all persons that are parties to the accounts. In this Agreement, the terms "you" and "your" refer to each depositor on an account accessible by Internet Service, and the terms "us," "we," and "our" refer to the Bank.

Access

Online Banking is a service provided solely for use by FSB customers. You will need a User ID and password to gain access to your accounts using Online Banking. We will randomly assign you a User ID and Password to gain access. You will be required to change both the first time you log in. You should protect your password at all times and change it on a regular basis.

You agree to keep the password safe and to not record, disclose or make the password available to anyone. Anyone who has access to your password will have full access to your accounts and the services you can perform on Online Banking. You have no ability to limit any such person's authority. If anyone uses your password with your permission, you will be responsible for any transactions performed by that person.

Lost or Stolen Password

If your password has been lost or stolen, contact the Farmers Savings Bank immediately. Calling us is the best way of minimizing your potential losses.

Hours

Online Banking is available 24 hours a day, seven days a week. For purposes of electronic transactions, our business days are Monday-Friday (excluding Federal Holidays).  If you initiate an online, mobile, or telephone transfer to your checking or savings account before 6:00 p.m. CST Monday-Friday (excluding Federal Holidays), the transfer will reflect on your available balance immediately and will appear on your statement that same day. If you initiate a transfer to your checking or savings account on or after 6:00 p.m. CST, the transfer will reflect on your available balance immediately but will appear on your statement the next business day. If you initiate an online, mobile, or telephone transfer to your loan no later than 11:59 p.m. CST, the payment will be posted the same day. Any transactions initiated on non-business days or Federal Holidays will be processed the next business day.

Transactions

You can use Online Banking to perform the following

  • View account information
  • Transfer funds among your deposit accounts
  • Transfer funds from your line of credit to your deposit account (Please note that not all lines of credit are accessible from the internet. Please contact us for additional information)
  • Communicate with us via our secure online form
  • Initiate Bill Payments via FSB Online Bill Payment and initiate payments via Zelle.
  • Make payments from your deposit accounts to your loan accounts
  • If you initiate an online, mobile, or telephone transfer to your checking or savings account before 6:00 p.m. CST Monday-Friday (excluding Federal Holidays), the transfer will reflect on your available balance immediately and will appear on your statement that same day. If you initiate a transfer on or after 6:00 p.m. CST, the transfer will reflect on your available balance immediately but will appear on your statement the next business day.

  • If you complete your loan payment no later than 11:59 p.m. CST, the payment will be posted the same day.

Transfer Limitation

Under federal regulations, you may make no more than six preauthorized electronic fund transfers and telephone transfers, including online banking transactions, checks and point-of-sale transactions per month from your savings or money market deposit account. Of these six transactions, you are limited to no more than three transactions per month by check, draft, debit card or similar order to third parties. Each fund transfer from your savings or money market deposit account is counted as one of the six limited transfers you are permitted each month. However, payments to your loan accounts with us are not counted toward this limit for savings and money market deposit accounts.

Statements

You will continue to receive your regular account statement. If your statement shows transfers that you did not make, notify Farmers Savings Bank by calling 608-987-3321, Monday through Thursday from 8:00 a.m. to 5:00 p.m. and Friday from 8:00 a.m. to 5:30 p.m. or writing us at:

Farmers Savings Bank
305 Doty Street
Mineral Point, WI 53565

If you do not notify Farmers Savings Bank within sixty (60) days after such statement that you question was mailed to you, you will not recover any money lost which would not have been lost if Farmers Savings Bank had been notified in time. If a good reason (such as a long trip or hospital stay) kept you from telling us, we will extend the time period.

Errors and Questions

In case of errors or questions regarding an Internet Banking transaction, call Farmers Savings Bank at 608-987-3321, Monday through Thursday from 8:00 a.m. to 5:00 p.m. and Friday from 8:00 a.m. to 5:30 p.m. writing us at:

Farmers Savings Bank
305 Doty Street
Mineral Point, WI 53565

We must hear from you at the specified telephone number or address no later than sixty (60) days after we sent you the first statement on which the problem or error appeared. We will need:

  1. Your name and account number (if any)
  2. A description of the error or the transfer in question, and an explanation concerning why you believe it is an error or need more information
  3. The dollar amount of the suspected error
  4. The date on which it occurred.

If the report is made orally, we may require that you send the complaint or question in writing within ten (10) business days from your initial contact. We will determine if an error occurred within ten (10) business days and will correct any error promptly. If more time is needed, however, we may, at our sole discretion, take up to forty-five (45) days to investigate a complaint or question. If this occurs, we will credit your account within ten (10) business days for the amount you think is in error. This will allow you to use the money during the time it takes us to complete our investigation. If your complaint or question is not received in writing within ten (10) business days from your original contact, we may not credit your account until the investigation is completed.

We will tell you the results within three business days of completed investigation. If we determine that no error occurred, we will send you a written explanation within three business days after the investigation is complete. You may request copies of the documents that were used in the investigation.

Limit of Farmers Savings Bank and Other Provider's Responsibility

Farmers Savings Bank agrees to make reasonable efforts to ensure full performance of Online Banking. Farmers Savings Bank will be responsible for acting only on those instructions sent through Online Banking which are actually received, and cannot assume responsibility for malfunctions in communication facilities not under its control which may affect the accuracy or timeliness of messages you send. Farmers Savings Bank is not responsible for any losses should you give incorrect instructions, or if your payment instructions are not given sufficiently in advance to allow for timely payment or delays in mail service.

Any information you receive from Farmers Savings Bank or Other Information Providers is believed to be reliable. However, it can only be provided on a best-efforts basis for your convenience and is not guaranteed. Farmers Savings Bank is not liable for any deficiencies in the accuracy, completeness, availability, or timeliness of such information, or for any investment or other decision made using this information.

Neither Farmers Savings Bank nor Other Information Providers are responsible for any computer virus or related problems which may be attributable to services provided by any Access Service Provider.

You are responsible for obtaining, installing, maintaining, and operating all computer hardware and software necessary for performing Online Banking. Farmers Savings Bank will not be responsible for any errors or failures from the malfunction or failure of your hardware or software. The limit of Farmers Savings Bank's liability shall be as expressly set forth herein. Under no circumstances will Farmers Savings Bank be liable in contract, tort, or otherwise for any special, incidental, or consequential damages, whether or not foreseeable. By consenting to use the Services, you agree to waive any and all right to any of the aforesaid, and you acknowledge that the limit of your remedy is as otherwise expressly set forth herein.

Farmers Savings Bank's Responsibility to Its Customers

Farmers Savings Bank will be responsible for your actual losses if they were directly caused by our failure to:

  • Complete an Electronic Funds Transfer as properly requested.
  • Cancel an Electronic Funds Transfer as properly requested.

However, we will not be responsible for your losses if:

  • Through no fault of Farmers Savings Bank, you do not have enough money in your account to make the transfer
  • Through no fault of Farmers Savings Bank, the transaction would have caused you to exceed your available credit
  • Circumstances beyond our control (e.g., fire, flood, power outage, equipment or technical failure or breakdown) prevent the transfer, despite reasonable precautions that we have taken
  • There is a hold on your account, or if access to your account is blocked in accordance with banking policy
  • Your funds are subject to legal process or other encumbrance restricting the transfer
  • Your transfer authorization terminates by operation of law
  • You believe someone has accessed your accounts without your permission and you fail to notify us immediately
  • You have not properly followed the scheduling instructions on how to make a transfer included in this Agreement
  • We have received incomplete or inaccurate information from you or a third party involving the account or transfer
  • We have a reasonable basis for believing that unauthorized use of your password or account has occurred or may be occurring, or if you default under this Agreement, the Deposit Account Agreement, a credit agreement, or any other agreement with us, or if we or you terminate this Agreement.

There may be other exceptions stated in this Agreement and in other agreements with you. In no event shall we be liable for damages in excess of your actual loss due to our failure to complete a transfer, and we will not be liable for any incidental or consequential damages. If any of the circumstances listed above shall occur, we shall assist you with reasonable efforts in taking appropriate corrective action to reprocess the transactions that may not have been completed or to correct incorrect transactions that have been processed.

Other Agreements

In addition to this Agreement, you and Farmers Savings Bank agree to be bound by and comply with the requirements of the agreements applicable to each of your Online Accounts. Your use of the Online Banking is your acknowledgment that you have received these agreements and intend to be bound by them. You should review other disclosures received by you when you open your accounts at Farmers Savings Bank, including the charges that may be imposed for electronic funds transfers or the right to make transfers listed in the fee schedules accompanying those disclosures.

Modifications to this Agreement

Farmers Savings Bank may modify the terms and conditions applicable to the Service from time to time upon mailing or delivering a notice of the modifications to you at the address shown on our account records, and the revised terms and conditions shall be effective at the earliest date allowed by applicable law. We reserve the right to terminate this Agreement and your use of the Services in whole or in part at any time without prior notice.

Disclosure of Information to Third Parties

We will disclose information to third parties about your account or the transfers you make:

  1. Where it is necessary for completing transfers
  2. To verify the existence and condition of your account for a third party, such as a credit bureau or merchant
  3. To comply with government or court orders, or other reporting requirements
  4. If you give us your written permission

Information concerning your account history with Farmers Savings Bank will be shared within the Farmers Savings Bank organization. Other information, including information you have given us as part of an application for one of our products or services, or information we have received from a credit bureau or other third party, also may be shared among affiliated companies within the organization.

Inactivity / Termination

You are responsible for complying with all the terms of this Agreement and with the terms of the agreement governing the deposit accounts which you access using electronic banking services. We can terminate your Internet Banking privileges under this Agreement without notice to you for any reason; or if you do not pay any fee required by this Agreement when due, if you do not comply with the Agreement governing your deposit or loan accounts, or your accounts are not maintained in good standing. We will promptly notify you if we terminate this Agreement or your use of the services for any other reason.

We may convert your account to inactive status if you do not sign on to the Service or have any transaction scheduled through the Service during any consecutive eighteen (18) month period. If your account is considered inactive, you must contact us to have the Service activated before you will be able to schedule any transaction through the Service.

To cancel your Online Banking, you must notify Farmers Savings Bank and provide your name and the effective date to stop the service. You may notify Farmers Savings Bank by one of the following methods:

  1. By initiating a customer inquiry through our Web site
  2. By calling 608-987-3321 or 888-443-3226, 8:00 a.m. to 5:00 p.m. Monday - Friday (Normal Business Days)
  3. By writing a letter and sending it to the following address:

Farmers Savings Bank
305 Doty Street
Mineral Point, WI 53565

Governing Law

This Agreement is governed by the laws of the State of Wisconsin and applicable federal law.

Fee Schedule

Farmers Savings Bank offers the benefits and convenience of Online Banking services to you free of charge. Account research and stop payment charges will be assessed at the rates published in Farmers Savings Bank's Schedule of Service Fees available upon request and at account opening. Additional fees may apply for Bill Payment (rush delivery fees).

These fees are subject to change. Farmers Savings Bank will notify you in writing regarding any fee changes at least thirty (30) days in advance of the effective date of these changes.

Alerts. Your enrollment in Farmers Savings Bank Online Banking and/or Mobile Banking (the “Service”) includes enrollment to receive transaction alerts and notifications (“Alerts”). Alerts are electronic notices from us that contain transactional information about your Farmers Savings Bank account(s). Account Alerts and Additional Alerts must be managed and/or added online through the Service. We may add new alerts from time to time, or cancel old alerts. We usually notify you when we cancel alerts, but are not obligated to do so. Farmers Savings Bank reserves the right to terminate its alerts service at any time without prior notice to you.

 

Methods of Delivery. We may provide alerts through one or more channels (“endpoints”): (a) a mobile device, by text message, (b) a mobile device, by push notification; (c) an email account, by an e-mail message; or (d) your Farmers Savings Bank Online Banking message inbox. You agree to receive alerts through these endpoints, and it is your responsibility to determine that each of the service providers for the endpoints described in (a) through (c) above supports the email, push notification, and text message alerts provided through the alerts service. Please be advised that text or data charges or rates may be imposed by your endpoint service provider. Alert frequency varies by account and preferences. You agree to provide us a valid mobile phone number or email address so that we may send you alerts. If your email address or your mobile device's number changes, you are responsible for informing us of that change. Your alerts will be updated to reflect the changes that you communicate to us with regard to your primary and secondary email addresses or mobile device number.

 

Alerts via Text Message. To stop alerts via text message, text "STOP" to 96924 at anytime.  Alerts sent to your primary email address will be unaffected by this action. To restore alerts on your mobile phone, just visit the alerts tab in Farmers Savings Bank Online Banking.  For help with SMS text alerts, text “HELP” to 96924. In case of questions please contact customer service at (608) 987-3321. Our participating carriers include (but are not limited to) AT&T, SprintPCS, T-Mobile®, U.S. Cellular®, Verizon Wireless, MetroPCS.

Limitations. Farmers Savings Bank provides alerts as a convenience to you for information purposes only. An alert does not constitute a bank record for the deposit or credit account to which it pertains. We strive to provide alerts in a timely manner with accurate information. However, you acknowledge and agree that your receipt of any alerts may be delayed or prevented by factor(s) affecting your mobile phone service provider, internet service provider(s) and other factors outside Farmers Savings Bank’s control. We neither guarantee the delivery nor the accuracy of the contents of each Alert. You agree to not hold Farmers Savings Bank, its directors, officers, employees, agents, and service providers liable for losses or damages, including attorneys' fees, that may arise, directly or indirectly, in whole or in part, from (a) a non-delivery, delayed delivery, or the misdirected delivery of an Alert; (b) inaccurate or incomplete content in an Alert; or (c) your reliance on or use of the information provided in an Alert for any purpose.

 

Alert Information. As alerts delivered via SMS, email and push notifications are not encrypted, we will never include your passcode or full account number. You acknowledge and agree that alerts may not be encrypted and may include your name and some information about your accounts, and anyone with access to your alerts will be able to view the contents of these messages.

 

I Agree